need help?
General question
How do I begin creating a custom CALISA piece?
You may start by sharing your vision through our custom request form. Once received, our design consultant will personally guide you through each step of the process.
How long does it take to create a custom jewelry piece?
Each CALISA creation is handcrafted with care. The process typically takes 3–6 weeks, depending on design complexity and stone availability.
How is pricing determined for custom jewelry?
Pricing is based on selected materials, gemstones, and design details. We work closely with you to ensure your vision aligns beautifully with your desired budget.
Do you offer private design consultations?
Yes. CALISA offers one-on-one design consultations, allowing us to understand your preferences, inspirations, and story behind each piece.
Will I see a design preview before production begins?
Absolutely. A detailed digital rendering will be shared for your approval before we move into the crafting stage.
Do you ship custom jewelry internationally?
Yes, we provide secure international shipping. All custom pieces are carefully packaged and fully insured during transit.
Can I personalize my jewelry with engravings?
Yes. Personal engravings such as initials, dates, or meaningful symbols can be added to make your piece truly yours.
How should I care for my CALISA jewelry?
We recommend gentle cleaning and proper storage when not worn. Detailed care instructions will be provided to preserve the beauty of your piece for years to come.
Do you offer worldwide shipping?
You may start by sharing your vision through our custom request form. Once received, our design consultant will personally guide you through each step of the process.
How will my order be delivered?
Each CALISA creation is handcrafted with care. The process typically takes 3–6 weeks, depending on design complexity and stone availability.
How is pricing determined for custom jewelry?
Pricing is based on selected materials, gemstones, and design details. We work closely with you to ensure your vision aligns beautifully with your desired budget.
Do I have to pay customs duty?
Yes. CALISA offers one-on-one design consultations, allowing us to understand your preferences, inspirations, and story behind each piece.
How long does delivery take?
Absolutely. A detailed digital rendering will be shared for your approval before we move into the crafting stage.
Does choosing express or expedited shipping shorten the production process?
Yes, we provide secure international shipping. All custom pieces are carefully packaged and fully insured during transit.
Do you offer expedited processing for orders?
Yes. Personal engravings such as initials, dates, or meaningful symbols can be added to make your piece truly yours.
How should I care for my CALISA jewelry?
We recommend gentle cleaning and proper storage when not worn. Detailed care instructions will be provided to preserve the beauty of your piece for years to come.
Do you accept returns, exchanges, and cancellations?
You may start by sharing your vision through our custom request form. Once received, our design consultant will personally guide you through each step of the process.
Can I return a custom or personalized order?
Each CALISA creation is handcrafted with care. The process typically takes 3–6 weeks, depending on design complexity and stone availability.
Do I need to cover the cost of return shipping?
Pricing is based on selected materials, gemstones, and design details. We work closely with you to ensure your vision aligns beautifully with your desired budget.
